Technical Support

We are here to help. Get fast, reliable IT support from a team of experienced professionals when you need it most , providing 24/7 support to our Customers

The primary method to generate a Support Request is to visit our Contact us page by clicking here.

A secondary method that is equivalent to using the web portal is sending an email to info@itgenius-eg.com. Please make sure to supply the necessary information for us to provide prompt assistance (i.e. your contact information and issue you are having).

Our typical Help Desk response time is during 24 hours according to issue submited and its priority.

If you cannot access the website or there is an issue affecting multiple users then please call (+2) 01129347298 to report the issue.


IT systems are the lifeblood of any business, but however well maintained your IT systems are they will also be subject to unexpected issues which can have an impact on the productivity of your business. We know how important it is that downtime is minimised should a problem arise and that's where Nouveau Solutions can help, with our comprehensive range of IT support services scalable to suit both small business and large corporations.


 
We understand that no business IT support situation is the same and with this in mind we have developed cost effective services and support solutions to accommodate varying business requirements.